Frequently Asked Questions

We do home delivery within a radius of 20 kms from our physical shop location. Based on the 20 kms range, we deliver to the following locations:

Eindhoven, Veldhoven, Waalre, Helmond, Best, Wintelre, Knegsel, Steensel, Riel and parts of Geldrop, Nuenen and Oirschot.

• Please note that the delivery schedule changed. We now only deliver on Monday, Wednesay and Friday. 
• Orders placed before 16:00 hours on Monday, Wednesday and Friday will be delivered the same day. Our delivery time is usually between 17:00 and 20:00 and no later than 20:00. 
• Orders placed after 16:00 hours will be delivered the next delivery schedule (Monday, Wednesday and Friday).

You can always track your order with the link that is sent together with your order confirmation mail. The order status will be updated when your order is ready for delivery. You will also receive an order out-for-delivery notification when your delivery is in progress.

Once the home delivery is scheduled for your order, you will get a notification.

Together with the notification, you can track the real time location of the delivery.

If you would like to request a specific time for home delivery, please add a note of your convenient time, to your order (this is possible from the check out page).

You could choose the products as usual and during the checkout, please choose pick up (under delivery methond) at our physical shop location.

After completing the order, your goods could be picked up after 2 hours at your convenient time.

Once the order is placed and when the chosen delivery method is pick up at our physical location, usually the placed order will be ready in 2 hours.

You can pick up your order within a maximum of 2 hours once your order is ready. If you would like to pick up at a specific time, please contact us.

The ordering process is quite simple.

1. Visit our website

2. Add your favourite items to cart

3. In the cart, click button which takes you to check out page

4. In the checkout page, fill the contact information, delivery method, address (If delivery method is shipping) and click

5. Select the shipping method (Local delivery or shipping) and click . Local delivery will be offered only within 20 kms range from our shop location.

6. Select the payment method and complete the payment.

Now sit back and relax!

Any complaints could be reported to contact@dbanyan.com.

To return/exchange a product, please contact us by mail

Once the return reason is clear and valid, we will initiate the refund process and will be done within a maximum of 14 days after receipt of the returned product in original packaging.

If you any concerns/complaints/opinions, please contact us

By telephone: +31 619 325 228

By mail: contact@dbanyan.com