Terms and conditions
- Dbanyan offers Indian grocery products.
- These Terms and Conditions (including any documents referenced herein and any other special terms and conditions confirmed by us in writing, together the “T&C’s”) apply to all offers of Dbanyan E-com V.O.F and any of its affiliates (together “Dbanyan” or “we”) and any agreements concluded between Dbanyan and you, whether online through the website www.dbanyan.nl (or any other website we operate, together the “Website), in stores or via other (online) sales channels).
- Please read these T&C’s carefully before placing an order for any Products on the Website. By placing an order for or by using our Products, you automatically agree to and are bound by these T&C’s. If you have any questions, please contact the Customer Service Team before placing an order. Print or save the T&C’s for your reference. If you do not agree with the T&C’s, please discontinue the use of Website.
- In case the order concerns a purchase, the following is applicable. Once we have confirmed your card authorization for your order and confirmed your order in writing (including by email), an agreement between us is concluded. If you do not receive a confirmation within 24hrs of placing your order, please contact our Customer Service Team. Dbanyan is not obliged to accept any orders.
- If the Products are no longer available, even after the order has been confirmed, we will let you know. You may then order another Product from our Website or, if you wish, cancel the order. Any payment made will be refunded (see Section 3, Pricing and Payment).
3. Pricing and Payment
- All prices shown in the Website are in EUR and inclusive of 9% VAT.
- Payment shall be made upon placing your order. All credit card and debit card holders are subject to validity checks and authorization by the card issuer. If the issuer refuses to authorize payment, Dbanyan may reject your order.
- We offer free delivery and/or returns on all purchases made through our Website to the Netherlands and certain other countries.
- Should you be late in making any payment to Dbanyan, you will incur statutory interest as of the payment due date stated in the first reminder.In addition, Dbanyan may charge you reasonable fees incurred in trying to obtain payment from you.
4. Retention of title
- Dbanyan remains owner of the Products until you have made the required payment in full. After delivery but before payment has been made in full, you are responsible to keep the Products safe and undamaged.
- If you have not made the payment timely and/or in full, Dbanyan may at any time reclaim and collect the Products, to which you will provide all cooperation.
- If Dbanyan reclaims the Products under this clause, the agreement is rescinded. This does not limit Dbanyan right to claim damage and interests.
- If you have paid the Products prior to their delivery, Dbanyan holds the Products for you until delivery.
5. Delivery and defects
- The place of delivery is deemed to be the shipping/delivery address that you provide in your order. The Products are considered delivered when accepted by or on behalf of you at the delivery address. If you fail to accept the Products after two (2) delivery attempts, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you, re-arrange delivery or collection, Dbanyan may terminate the agreement.
- For Products that you pick-up in an Dbanyan store, the Products are considered delivered when picked-up by you at the store.
- For shipment,
- For products ordered before 16:00, we aim to deliver the Products next working day.
- For products ordered after 16:00, we will ship the products the next day, incurring an additional working day for a shipment delivery.
- Delivery times are estimates and cannot be guaranteed.
- For local delivery,
- For products ordered before 16:00, we aim to deliver the same day.
- For products ordered after 16:00, we aim to deliver the next day.
- Delivery times are estimates and cannot be guaranteed.
- We have a legal duty to provide Products in conformance with the agreement. You should inspect the Products for defects as soon as possible after delivery and inform us of any defects to the Products preferably within seven (7) days, so we can make a claim against the carrier, if needed, but in any case within thirty (30) days. Defect Products can be returned as described in Section 6 (Cancellation and Return Policy).
6. Cancellation and Return Policy
- You may cancel your order before delivery in writing. To do this, you can email us at email@example.com. Any payment already made by you will be refunded as set out below.
- You may also return or exchange the Products ordered within thirty (30) days after delivery, regardless of the reason. During this period, you will handle the Product, its packaging and accompanying materials with great care. You will only unpack the Product insofar as necessary to determine if you want to keep the Product.
- If you wish to return a Product, it should be in its original packaging and with all accompanying materials included. Also, the Product should be in its original condition, insofar as reasonably possible. You can contact us to obtain a return form and return the Products by mail (as per our instructions) or to Dbanyan store, within fourteen (14) days of your cancellation.
- We are not responsible and/or liable for any products you return to us by mistake. These products will not be stored and/or returned to you.
- Upon receipt of your cancellation of the order, and without the Products being exchanged for another Product, we will reimburse the purchase price and initial delivery costs (if any) as soon as possible but in any case within fourteen (14) days of receipt of the returned product. In the event of an exchange, the purchase price of the exchanged Product will be set off against the purchase price of the returned Product. Depending of the amount, an additional payment from you may be required.
- Please note that payments for Same Day Service are not eligible for a refund.
7. Warranty and liability
- We provide warranty on all Products of our own brand until it lapses the expiry date, starting upon delivery. For third party products, we provide no warranty.
- If the Products have a defect within the warranty period, you must notify Dbanyan of the defect within a reasonable period after becoming aware of it. After such notification you will be entitled to a replacement.
- No claim under the warranty can be made if the damage is caused:
- deliberately or by negligence;
- Dbanyan’s liability under these T&C’s and the agreement is limited to the obligations stated in this section (Warranty) and product liability. Any other liability of Dbanyan is explicitly excluded unless the damage is the result of Dbanyan’s wilful intent or gross negligence.
- Should Dbanyan despite the foregoing still be held liable, that liability is limited to EUR 1,000 (one thousand euros) for each occurrence, with a maximum of EUR 2,000 (two thousand euros) per year.
- No guarantees
- Any information provided on or in relation to the website is for general information purposes only and the user is and remains solely responsible for the use and interpretation of the information on the Website.
- The information shall not be considered as medical advice or otherwise and should not be used to for any diagnosis or choice for treatment. Always consult a doctor or specialist for medical problems. Although we take great care in maintaining our Website, we cannot guarantee that the Website and its contents are accurate, complete, up to date, nor that the Website is available, uninterrupted, error-free or free of viruses or bugs. Insofar as our Website contains information of third party’s or links to other websites, Dbanyan is not responsible for any such information or links (or availability thereof).
- We intend to display the Products as accurately as possible but cannot guarantee that the images of the Products are an accurate representation of the actual merchandise due - among other reasons - to the technical difference in monitors or screens you may use. All specifications, pictures and particulars of weights, sizes and performance are approximate only.
8. Gift Cards
- Dbanyan gift cards can only be used for Dbanyan Products. The gift cards expire depending on the type of card no later than a year, are non-refundable and cannot be used to purchase another Dbanyan gift card. Gift cards cannot be combined with other coupons, promotion codes and discounts.
9. Account, Personal Data and Privacy
- When placing an order for our Products, you may have to create an account with Dbanyan. In order to be able to open an account you must provide your personal data. You are responsible for the safety and correct use of your password to your account with Dbanyan and will keep this confidential. If you suspect your account is being abused, please contact the Customer Service team immediately.
- By accepting the T&C’s you grant Dbanyan permission to send you our newsletter and make offers to you via email. You can always unsubscribe from our offers and newsletter by clicking on the link in such email. Dbanyan may also at any time stop sending you offers or newsletters by email.
10. Intellectual Property Rights
Unless otherwise stated,Dbanyan holds all intellectual property rights to the Website, its contents (including text, design, layout, images, and videos), the Products, trademarks and trade names of Dbanyan.
- You may use the website and information provided thereon for your own personal use (such as printing and saving them for later viewing). Any other use (such as copying, redistributing or saving the contents or any part thereof to another website, framing, hyper- or/deeplinking to another website) is not allowed without our express written consent.
11. Force Majeure
- Except as hereinafter provided, Dbanyan is not liable for any default or delay in its performance (or that of any third parties relied on by it) due to Force Majeure. Force Majeure means any circumstance beyond the control of Dbanyan such as, without limitation, acts of God, strikes, lockouts or industrial disputes or disturbances, civil disturbances, acts of third parties, wars, riots, blockades, lightning, fire, storm, floods, explosions, the inability to obtain or retain necessary authorizations, permits, and compliance with any law or governmental order, rule, regulation or direction, regardless of whether it is later held to be invalid.
- Both Dbanyan and you may terminate (including rescind (‘ontbinden’) the agreement if:
- the other party has requested a suspension of payments or bankruptcy, or either has been granted to it, or the Dutch Natural Persons Debt Rescheduling Act applies to you;
- the other party fails to meet its obligations under the agreement and has not cured such failure within 14 (fourteen) days of having been notified thereof in writing.
- Dbanyan may change these T&C’s at any time. By placing an order you agree that the latest version of these T&C’s will apply to your order.
- Any deviation from the terms of the agreement (including the T&C’s) must be done in writing and signed by both parties.
- References to writing also includes email, unless stated otherwise.
- If any part of these T&C’s is invalid or unenforceable, it shall be replaced by a valid terms and the remainder of these T&C’s will remain in place.
- Failure to enforce any part of these T&C’s shall not be a waiver of any right of Dbanyan, a waiver must always be done explicitly and in writing.
- Any Terms and conditions of you are explicitly rejected and do not apply to the agreement between Dbanyan and you.
- You may not transfer any of your rights or obligations under these T&C’s to another person without our prior written consent, which we will not withhold unreasonably. If Dbanyan wishes to transfer its rights and obligations under these T&C’s to a third party, for which you hereby in advance grant your consent. Such transfer will not affect your rights under these T&C’s.
- If you need to contact us, our dedicated Customer Service team can be contacted at firstname.lastname@example.org or +31 (0)61-9325228. We are available by phone Mon-Fri: 2pm-7pm CET.
- These T&C’s and all agreements concluded between Dbanyan and you, and all disputes relating thereto are governed by the laws of the Netherlands without regard for conflict rules under Dutch private international law.
- If a consumer wishes to bring the dispute before another competent Dutch court, it shall inform Dbanyan thereof in writing within one (1) month after Dbanyan having informed the consumer that it wishes to invoke this Section, in the absence of which notification from you the competent court of Amsterdam shall have exclusive jurisdiction.
Meerwater 15, 5658LP
Dutch Chamber of Commerce number 80160727